This is a full list of settings that can be changed, with their default values and a short description.
If a setting calls for a discord permission you can either use ROLE_<role name> or a permission listed here
Most messages are sent as embedded messages that support placeholders, if you want to put something outside of the embedded message, add it to the end seperating it with ||. All placeholders can be found on the placeholder page.
| Setting key | Description | Default value | Command to change |
|---|---|---|---|
| PERM_CHANGE_SETTINGS | The discord permission required to be able to change settings on your server. (also used for some other admin-related commands) | MANAGE_GUILD | setperm |
| PERM_OPEN_TICKET | The discord permission required to be able to open tickets. | VIEW_CHANNEL | setperm |
| PERM_CLOSE_TICKET | The discord permission required to be able to close tickets. | VIEW_CHANNEL | setperm |
| PERM_RENAME_TICKET | The discord permission required to be able to rename tickets. | MANAGE_MESSAGES (Given to staff role in tickets) | setperm |
| PERM_CHANGE_USERS_TICKET | The discord permission required to be able to add or remove users to/from a ticket. | MANAGE_MESSAGES (Given to staff role in tickets) | setperm |
| PERM_CREATE_REACT_TO_OPEN_MESSAGE | The discord permission required to be able to create a message on which a user can react to create a ticket | MANAGE_GUILD | setperm |
| PERM_BLACKLIST | The discord permission required to be able to blacklist/unblacklist people from making tickets | MANAGE_MESSAGES | setperm |
| PERM_LOOKUP | The discord permission required to be able to look up opened tickets | MANAGE_GUILD | setperm |
| NO_PERM_CLOSE_TICKET_MESSAGE | The error message shown if a user does not have access to closing a ticket, but tries to use the close command. | You do not have permission to close this ticket! | setsetting |
| NO_PERM_GENERIC_MESSAGE | A generic error message shown if a user does not have access to a command executed. | You do not have permission to do this! | setsetting |
| TICKET_BLACKLIST_MESSAGE | Displayed if a user that is blacklisted tries to open a ticket | {TAGAUTHOR} You can not create any tickets at this moment! Reason: {BLACKLISTREASON} | setsetting |
| COMMAND_PREFIX | The prefix of every command. Encouraged to set this to _, -, or ! if no other bot on your server has claimed this. | _s | setprefix |
| EMBED_COLOR | The color used in embedded messages (the little bar thing on the left) | 37375 (Has to be the int value of a color) | setsetting or the picker on the panel |
| TICKET_CATEGORY | The category in which the bot will create tickets. Auto-generates. | support | setcategory |
| LOG_CHANNEL | The channel in which the bot will log messages about opened/closed messages and such. Stores transcripts here. Seperated by //. | logs//sticky | setlog |
| TICKET_CREATE_COMMANDS | The commands the bot will create tickets with. | ["new", "ticket", "newticket"] | opencmd/ addopencmd/ remopencmd |
| IGNORED_TICKET_CREATE_CHANNELS | Channels/categories in which the bot will ignore commands for generating new commands. | ["no_bot_commands", "support"] | ignorechannel |
| TICKET_PREFIX | The prefix every ticket will get (<prefix>-# will be the final name.) | ticket | setdefaultname |
| STAFF_ROLE | The role staff has, this role will be added to be able to see every ticket channel. | Staff | setstaff |
| MAX_TICKETS | The maximum amount of tickets a user can have open. Set to -1 to disable. Set to 0 if you do not want tickets to be disabled at this moment. | 3 | setsetting |
| MAX_TICKETS_MESSAGE | The message a user gets when they try to open a ticket, but cant due to the max amount of tickets. | You can not open more than 3 tickets at the same time! | setsetting |
| HELP_OUTSIDE_TICKET_MESSAGE | The message sent to a user if they use the help command outside of a ticket. Set to "" if you want to disable this. | You can open a ticket with {CMDPREFIX}new!||{TAGAUTHOR} | setsetting |
| TICKET_OPENING_MESSAGE | The message first sent in the newly created ticket channel. The default message tags staff, to notify them of a new ticket. | Thank you for opening a ticket {AUTHOR}, a staff member will be here momentarily! Subject set: {TICKETSUBJECT} Ticket id: {TICKETID}||{TAGAUTHOR}, {TAGSTAFF} | setsetting |
| TICKET_NO_SUBJECT_GIVEN_MESSAGE | The message displayed in the {TICKETSUBJECT} placeholder if none is defined upon creation. | No subject given | setsetting |
| TICKET_OPENED_MESSAGE | The message displayed in the channel in which the opening command was executed. | You created a ticket {AUTHOR}! You can find it in {TICKETCHANNEL} | setsetting |
| TICKET_OPENED_MESSAGE_AUTODELETE | The time after which to delete the TICKET_OPENED_MESSAGE. Set to -1 to disable. | 40 | setsetting |
| TRANSCRIPT_TO_CLIENT | Whether or not to send the transcript to the client (that opened the client) | true | setsetting |
| TRANSCRIPT_TO_CLIENT_MESSAGE | The message sent to the client together with the transcript | **Ticket closed** Here is the transcript for your ticket, please keep this if you ever want to refer to it! Close reason: {CLOSEREASON} Closed by: {CLOSERTAG} Thank you for using Sticky! | setsetting |
| TRANSCRIPT_LOG_FORMAT | The format used in the transcript that is sent to the client and stored. Set to html it will nicely format it in HTML, if set to anything else, it will create a simple text file ending with this as its filetype. | html | setsetting |
| AUTO_DAB_EMOTE | Whether or not the bot will react to any message containing "dab" with a dab emote (if it can find one on your server) | false | setsetting |
| CLOSE_REQUIRES_REASON | Whether or not to force the close to be executed with a reason. | true | setsetting |
| CLOSE_CONFIRMATION | Whether or not the close command has to be confirmed (done twice). | true | setsetting |
| ENABLE_REACT_TO_OPEN_MESSAGE | Whether or not to enable the react to open message feature. | true | setsetting |
| REACT_TO_OPEN_MESSAGE | The message that's placed in the message on which users can react. | **To open a ticket** React to this message with a {REACTTOOPENEMOTE}. | setsetting |
| REACT_TO_OPEN_EMOTE | The emote with which users will react to the message. | 🎟 (looks weird on here, it's :tickets: on discord) | setemote |
| USE_USERNAME_IN_CHANNEL_NAME | Uses usernames in the cnannel name | false | setsetting |